FAQ - Frequently Asked Questions
Our online store offers a carefully curated selection of decorative items, combining aesthetics, quality, and authenticity. Each piece is designed to bring harmony and character to your home.
Some of our products are crafted using traditional techniques, while others come from trusted designers and partners. In all cases, we prioritize durable and timeless pieces.
Simply add your favorite items to your cart, then follow the online checkout and payment steps. The process is simple, quick, and completely secure.
Delivery times may vary depending on your location and the type of item ordered. Generally, you will receive your order within an average of 5 to 10 business days. You will receive a tracking email to keep you informed of each step of the process.
Yes. You have 14 days after receipt to return an item, provided it is in perfect condition and in its original packaging. However, return shipping costs are your responsibility.
Each item comes with specific care instructions. Generally, regular dusting and gentle maintenance are sufficient to preserve the beauty and durability of your items.
For any questions, whether before or after your order, our team is at your disposal. You can contact us via the Contact section of the shop or by email at info@henriettemaison.com. We will be happy to assist you and meet your needs.
Our antique art prints require a delivery time of 2 to 3 weeks. They will arrive carefully rolled for protection. To avoid damaging the paper, we recommend letting them rest flat for 24 hours under a light weight before framing. This simple step will make framing easier and ensure a flawless result.
Please note that antique art prints will be shipped separately from the rest of your order. They may also be sent via a different carrier, as we collaborate with several specialized companies to offer you the best possible print quality.